Mark Gabbott
Impact in
- Marketing top 1%
- Consumer Behavior in Brand Consumption and Identification
- Marketing and Advertising Strategies
- Consumer Retail Behavior Studies
- Consumer Behavior and Marketing Influence
- Service and Product Innovation
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- Customer Service Quality and Loyalty
Papers in
-
- Customer Service Quality and Loyalty 22
- Marketing 14
- Consumer Behavior in Brand Consumption and Identification 6
- Consumer Behavior and Marketing Influence 4
- Marketing and Advertising Strategies 4
- Service and Product Innovation 3
- Co-authors
- Gillian Hogg (14 shared papers)Jana Bowden (4 shared papers)Kay Naumann (4 shared papers)Yelena Tsarenko (8 shared papers)Colin Jevons (5 shared papers)Felix Mavondo (4 shared papers)Steve L. Burt (1 shared paper)Leslie de Chernatony (2 shared papers)
- Journals
- Journal of Marketing Management (7 papers)European Journal of Marketing (4 papers)Australasian Marketing Journal (AMJ) (3 papers)Service Industries Journal (2 papers)Journal of Product & Brand Management (1 paper)
- Partner nations
- AustraliaUnited KingdomNew Zealand
In The Last Decade
Mark Gabbott
46 papers receiving 1.3k citations
Peers
Comparison fields: 5 of 89
- Marketing 497
- Organizational Behavior and Human Resource Management 549
- Information Systems and Management 76
- Sociology and Political Science 386
- Communication 58
Countries citing papers authored by Mark Gabbott
This map shows the geographic impact of Mark Gabbott's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mark Gabbott with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mark Gabbott more than expected).
Fields of papers citing papers by Mark Gabbott
This network shows the impact of papers produced by Mark Gabbott. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Mark Gabbott. The network helps show where Mark Gabbott may publish in the future.
Co-authors
The 21 scholars most cited alongside Mark Gabbott, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 51 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2000 | 131 | |
| 2 | 2004 | 124 | |
| 3 | 2000 | 109 | |
| 4 | 2020 | 106 | |
| 5 | 2010 | 103 | |
| 6 | Consumers and Services | 1994 | 102 |
| 7 | 2014 | 95 | |
| 8 | 1994 | 94 | |
| 9 | 2001 | 84 | |
| 10 | 1995 | 69 | |
| 11 | 2005 | 50 | |
| 12 | Services Marketing Management: A Strategic Perspective | 2006 | 50 |
| 13 | 1999 | 49 | |
| 14 | 1996 | 46 | |
| 15 | 2017 | 46 | |
| 16 | 1991 | 45 | |
| 17 | 2017 | 41 | |
| 18 | Contemporary Services Marketing Management: A Reader | 1996 | 20 |
| 19 | 2004 | 19 | |
| 20 | 2003 | 18 |
About Mark Gabbott
Mark Gabbott is a scholar working on Organizational Behavior and Human Resource Management, Marketing, General Health Professions, Strategy and Management and Economics and Econometrics, having authored 51 papers that have together received 1.5k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (22 papers), Consumer Behavior in Brand Consumption and Identification (6 papers), Patient Satisfaction in Healthcare (4 papers), Consumer Behavior and Marketing Influence (4 papers), Marketing and Advertising Strategies (4 papers), Health Services Management and Policy (3 papers), Higher Education Governance and Development (3 papers) and Service and Product Innovation (3 papers). The work is most often cited by research in Marketing (497 citations), Organizational Behavior and Human Resource Management (549 citations), Information Systems and Management (76 citations), Sociology and Political Science (386 citations) and Communication (58 citations). Mark Gabbott has collaborated with scholars based in Australia, United Kingdom and New Zealand. Frequent co-authors include Gillian Hogg, Jana Bowden, Kay Naumann, Yelena Tsarenko, Colin Jevons, Felix Mavondo, Steve L. Burt, Leslie de Chernatony, Jan Brace‐Govan and Ewan Sutherland. Their work appears in journals such as Journal of Marketing Management, European Journal of Marketing, Australasian Marketing Journal (AMJ), Service Industries Journal and Journal of Product & Brand Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.