International Journal of Services and Standards · 1×
×2.0669/342ISM
×2.3643/283MARKE
×1.9538/288OBHRM
×1.0339/352MIS
×1.0412/418SM
Citations per year
'16
'17
'18
'19
'20
'21
'22
'23
'24
'25
'26
Countries where authors publish in International Journal of Electronic Customer Relationship Management
Since Specialization
Citations
This map shows the geographic impact of research published in International Journal of Electronic Customer Relationship Management. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by papers published in International Journal of Electronic Customer Relationship Management with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites International Journal of Electronic Customer Relationship Management more than expected).
Fields of papers published in International Journal of Electronic Customer Relationship Management
This network shows the impact of papers published in International Journal of Electronic Customer Relationship Management. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers published in International Journal of Electronic Customer Relationship Management.
About International Journal of Electronic Customer Relationship Management
The 257 papers published in International Journal of Electronic Customer Relationship Management in the last decades have received a total of 1.8k indexed citations . Papers published in International Journal of Electronic Customer Relationship Management usually cover Information Systems and Management (104 papers), Organizational Behavior and Human Resource Management (124 papers), Marketing (83 papers), Management Information Systems (42 papers) and Strategy and Management (37 papers) specifically the topics of Customer Service Quality and Loyalty (120 papers), Technology Adoption and User Behaviour (102 papers), Digital Marketing and Social Media (69 papers), Consumer Retail Behavior Studies (36 papers), Customer churn and segmentation (24 papers), Quality and Supply Management (23 papers), Outsourcing and Supply Chain Management (16 papers) and Organizational and Employee Performance (14 papers). The most active scholars publishing in International Journal of Electronic Customer Relationship Management are Syed Ali Raza, Arsalan Najmi, Nida Shah, Arshian Sharif, Amna Umer, Jay Trivedi, Remko Helms, Marco Spruit, Muhammad Anshari and Emad Abu-Shanab.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive
bibliographic database. While OpenAlex provides broad and valuable coverage of the global
research landscape, it—like all bibliographic datasets—has inherent limitations. These include
incomplete records, variations in author disambiguation, differences in journal indexing, and
delays in data updates. As a result, some metrics and network relationships displayed in
Rankless may not fully capture the entirety of a scholar's output or impact.