Michael Daniel Clemes
Impact in
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- Customer Service Quality and Loyalty
- Marketing top 2%
- Consumer Behavior and Marketing Influence
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
Papers in
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- Customer Service Quality and Loyalty 22
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- Global trade and economics 6
- Co-authors
- Christopher E. C. Gan (11 shared papers)David Dean (6 shared papers)Raditha Dwi Vata Hapsari (3 shared papers)Min Ren (1 shared paper)Azmat Gani (11 shared papers)Gregory J. Brush (3 shared papers)Dongmei Zhang (1 shared paper)David A. Cohen (2 shared papers)
- Journals
- Asia Pacific Journal of Marketing and Logistics (4 papers)Journal of Marketing for HIGHER EDUCATION (2 papers)Current Issues in Tourism (1 paper)Sport Management Review (1 paper)Agribusiness (1 paper)
- Partner nations
- New ZealandOmanFiji
In The Last Decade
Michael Daniel Clemes
41 papers receiving 1.9k citations
Michael Daniel Clemes's Hit Papers
Peers
Comparison fields: 5 of 89
- Organizational Behavior and Human Resource Management 1.1k
- Marketing 348
- Information Systems and Management 166
- Business and International Management 14
- General Economics, Econometrics and Finance 93
Countries citing papers authored by Michael Daniel Clemes
This map shows the geographic impact of Michael Daniel Clemes's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Michael Daniel Clemes with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Michael Daniel Clemes more than expected).
Fields of papers citing papers by Michael Daniel Clemes
This network shows the impact of papers produced by Michael Daniel Clemes. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Michael Daniel Clemes. The network helps show where Michael Daniel Clemes may publish in the future.
Co-authors
The 16 scholars most cited alongside Michael Daniel Clemes, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 44 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty Hit paper breakdown → | 2017 | 294 |
| 2 | 2010 | 199 | |
| 3 | 2008 | 197 | |
| 4 | 2013 | 195 | |
| 5 | 2011 | 143 | |
| 6 | 2016 | 132 | |
| 7 | 2010 | 114 | |
| 8 | An empirical analysis of customer satisfaction in international air travel | 2017 | 84 |
| 9 | 2013 | 66 | |
| 10 | 2013 | 57 | |
| 11 | 2013 | 54 | |
| 12 | 2017 | 46 | |
| 13 | Customer Switching Behaviour in the New Zealand Banking Industry | 2008 | 44 |
| 14 | 2000 | 43 | |
| 15 | 2001 | 38 | |
| 16 | A Survey of Customer Retention in the New Zealand Banking Industry | 2006 | 37 |
| 17 | 2013 | 34 | |
| 18 | 2001 | 28 | |
| 19 | 2018 | 25 | |
| 20 | 2018 | 23 |
About Michael Daniel Clemes
Michael Daniel Clemes is a scholar working on Organizational Behavior and Human Resource Management, General Economics, Econometrics and Finance, Economics and Econometrics, Information Systems and Management and General Agricultural and Biological Sciences, having authored 44 papers that have together received 2.1k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (22 papers), Global trade and economics (6 papers), Economic Growth and Productivity (4 papers), Technology Adoption and User Behaviour (3 papers), Diverse Aspects of Tourism Research (3 papers), Pesticide Exposure and Toxicity (2 papers), Corruption and Economic Development (2 papers) and Agricultural economics and policies (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (1.1k citations), Marketing (348 citations), Information Systems and Management (166 citations), Business and International Management (14 citations) and General Economics, Econometrics and Finance (93 citations). Michael Daniel Clemes has collaborated with scholars based in New Zealand, Oman and Fiji. Frequent co-authors include Christopher E. C. Gan, David Dean, Raditha Dwi Vata Hapsari, Min Ren, Azmat Gani, Gregory J. Brush, Dongmei Zhang, David A. Cohen, Lucie K. Ozanne and Dwi Suhartanto. Their work appears in journals such as Asia Pacific Journal of Marketing and Logistics, Journal of Marketing for HIGHER EDUCATION, Current Issues in Tourism, Sport Management Review and Agribusiness.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.