Mark A. Serva
Impact in
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- Technology Adoption and User Behaviour
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
Papers in
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- Digital Marketing and Social Media 7
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- Technology Adoption and User Behaviour 9
- Co-authors
- Mark A. Fuller (8 shared papers)John Benamati (8 shared papers)Roger C. Mayer (2 shared papers)Jack J. Baroudi (2 shared papers)Karl Aquino (1 shared paper)Hemant V. Kher (3 shared papers)Jean‐Philippe Laurenceau (1 shared paper)Dennis F. Galletta (2 shared papers)
- Journals
- Journal of the Association for Information Systems (8 papers)ACM SIGMIS Database the DATABASE for Advances in Information Systems (2 papers)Organizational Behavior Teaching Review (2 papers)Journal of Computer Information Systems (1 paper)Journal of Organizational Behavior (1 paper)
- Partner nations
- United StatesBelgium
In The Last Decade
Mark A. Serva
29 papers receiving 920 citations
Peers
Comparison fields: 5 of 80
- Information Systems and Management 374
- Organizational Behavior and Human Resource Management 299
- Communication 183
- Management Information Systems 106
- Marketing 98
Countries citing papers authored by Mark A. Serva
This map shows the geographic impact of Mark A. Serva's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mark A. Serva with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mark A. Serva more than expected).
Fields of papers citing papers by Mark A. Serva
This network shows the impact of papers produced by Mark A. Serva. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Mark A. Serva. The network helps show where Mark A. Serva may publish in the future.
Co-authors
The 16 scholars most cited alongside Mark A. Serva, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 33 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2005 | 270 | |
| 2 | 2009 | 145 | |
| 3 | 2007 | 101 | |
| 4 | 2007 | 84 | |
| 5 | 2005 | 67 | |
| 6 | 2006 | 58 | |
| 7 | 2007 | 52 | |
| 8 | 2004 | 48 | |
| 9 | 2010 | 40 | |
| 10 | The Effects of Trustworthiness Perceptions on the Formation of Initial Trust: Implications for MIS Student Teams | 2004 | 24 |
| 11 | 2004 | 20 | |
| 12 | 2006 | 19 | |
| 13 | 2011 | 17 | |
| 14 | 2003 | 9 | |
| 15 | 1999 | 7 | |
| 16 | The GET Immersion Experience: A New Model for Leveraging the Synergies between Industry and Academia | 2013 | 7 |
| 17 | 2014 | 7 | |
| 18 | 1997 | 6 | |
| 19 | 2009 | 4 | |
| 20 | 2009 | 4 |
About Mark A. Serva
Mark A. Serva is a scholar working on Sociology and Political Science, Information Systems and Management, Organizational Behavior and Human Resource Management, Management Information Systems and Communication, having authored 33 papers that have together received 1.0k indexed citations. Recurring topics across this work include Technology Adoption and User Behaviour (9 papers), Digital Marketing and Social Media (7 papers), Customer Service Quality and Loyalty (7 papers), Knowledge Management and Sharing (5 papers), Online and Blended Learning (4 papers), Innovative Teaching and Learning Methods (4 papers), Team Dynamics and Performance (4 papers) and Management and Marketing Education (3 papers). The work is most often cited by research in Information Systems and Management (374 citations), Organizational Behavior and Human Resource Management (299 citations), Communication (183 citations), Management Information Systems (106 citations) and Marketing (98 citations). Mark A. Serva has collaborated with scholars based in United States and Belgium. Frequent co-authors include Mark A. Fuller, John Benamati, Roger C. Mayer, Jack J. Baroudi, Karl Aquino, Hemant V. Kher, Jean‐Philippe Laurenceau, Dennis F. Galletta, Fred Niederman and Janice C. Sipior. Their work appears in journals such as Journal of the Association for Information Systems, ACM SIGMIS Database the DATABASE for Advances in Information Systems, Organizational Behavior Teaching Review, Journal of Computer Information Systems and Journal of Organizational Behavior.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.