Knut Kvale
Impact in
- Marketing top 2%
- Service and Product Innovation
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
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- Customer Service Quality and Loyalty
Papers in
-
- Natural Language Processing Techniques 7
- Speech and dialogue systems 5
- Speech Recognition and Synthesis 5
- AI in Service Interactions 4
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- Service and Product Innovation 8
- Consumer Retail Behavior Studies 4
- Co-authors
- Asbjørn Følstad (13 shared papers)Ragnhild Halvorsrud (4 shared papers)Per E. Pedersen (3 shared papers)Annita Fjuk (3 shared papers)Simon Clatworthy (1 shared paper)Isabel Trancoso (2 shared papers)Mark Huckvale (2 shared papers)Adrian Fourcin (2 shared papers)
- Journals
- Journal of Service Theory and Practice (2 papers)Journal of Service Research (1 paper)Language Resources and Evaluation (1 paper)Academy of Management Learning and Education (1 paper)Interacting with Computers (1 paper)
- Partner nations
- NorwayGermanyNetherlands
In The Last Decade
Knut Kvale
30 papers receiving 817 citations
Peers
Comparison fields: 5 of 91
- Marketing 423
- Organizational Behavior and Human Resource Management 253
- Human-Computer Interaction 81
- Management of Technology and Innovation 95
- Information Systems and Management 65
Countries citing papers authored by Knut Kvale
This map shows the geographic impact of Knut Kvale's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Knut Kvale with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Knut Kvale more than expected).
Fields of papers citing papers by Knut Kvale
This network shows the impact of papers produced by Knut Kvale. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Knut Kvale. The network helps show where Knut Kvale may publish in the future.
Co-authors
The 25 scholars most cited alongside Knut Kvale, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 33 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2018 | 258 | |
| 2 | 2016 | 202 | |
| 3 | 2017 | 83 | |
| 4 | EUROM-A Spoken Language Resource for the EU | 1995 | 80 |
| 5 | 2018 | 61 | |
| 6 | 1995 | 48 | |
| 7 | 2020 | 35 | |
| 8 | 2021 | 29 | |
| 9 | Customer journey measures - State of the art research and best practices | 2013 | 13 |
| 10 | 2018 | 13 | |
| 11 | The MUST guide to Paris: Implementation and expert evaluation of a multimodal tourist guide to Paris | 2002 | 11 |
| 12 | Implementing and evaluating a multimodal and multilingual tourist guide | 2002 | 7 |
| 13 | 2017 | 7 | |
| 14 | 2014 | 6 | |
| 15 | 1990 | 6 | |
| 16 | 2017 | 5 | |
| 17 | 2010 | 4 | |
| 18 | 2025 | 3 | |
| 19 | 2015 | 3 | |
| 20 | 2018 | 3 |
About Knut Kvale
Knut Kvale is a scholar working on Artificial Intelligence, Marketing, Organizational Behavior and Human Resource Management, Social Psychology and Sociology and Political Science, having authored 33 papers that have together received 895 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (9 papers), Service and Product Innovation (8 papers), Natural Language Processing Techniques (7 papers), Speech and dialogue systems (5 papers), Speech Recognition and Synthesis (5 papers), AI in Service Interactions (4 papers), Consumer Retail Behavior Studies (4 papers) and Phonetics and Phonology Research (3 papers). The work is most often cited by research in Marketing (423 citations), Organizational Behavior and Human Resource Management (253 citations), Human-Computer Interaction (81 citations), Management of Technology and Innovation (95 citations) and Information Systems and Management (65 citations). Knut Kvale has collaborated with scholars based in Norway, Germany and Netherlands. Frequent co-authors include Asbjørn Følstad, Ragnhild Halvorsrud, Per E. Pedersen, Annita Fjuk, Simon Clatworthy, Isabel Trancoso, Mark Huckvale, Adrian Fourcin, Lori Lamel and Björn Granström. Their work appears in journals such as Journal of Service Theory and Practice, Journal of Service Research, Language Resources and Evaluation, Academy of Management Learning and Education and Interacting with Computers.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.