Ja‐Shen Chen
Impact in
- Marketing top 0.5%
- Environmental Sustainability in Business
- Service and Product Innovation
- Consumer Retail Behavior Studies
- Information Systems and Management top 0.5%
- Technology Adoption and User Behaviour
Papers in
-
- Technology Adoption and User Behaviour 32
-
- Customer Service Quality and Loyalty 34
- Co-authors
- Hung‐Tai Tsou (21 shared papers)Russell K.H. Ching (20 shared papers)Hua-Hung Weng (2 shared papers)Bou‐Wen Lin (2 shared papers)Margaret Meiling Luo (3 shared papers)Colin C.J. Cheng (2 shared papers)Cindy Yunhsin Chou (5 shared papers)Sophea Chea (1 shared paper)
- Journals
- Journal of the Association for Information Systems (5 papers)Sustainability (5 papers)Service Industries Journal (4 papers)Technology Analysis and Strategic Management (3 papers)International Journal of Consumer Studies (2 papers)
- Partner nations
- TaiwanUnited StatesChina
In The Last Decade
Ja‐Shen Chen
66 papers receiving 3.6k citations
Ja‐Shen Chen's Hit Papers
Peers
Comparison fields: 5 of 115
- Marketing 1.6k
- Information Systems and Management 755
- Strategy and Management 1.3k
- Business and International Management 169
- Organizational Behavior and Human Resource Management 761
Countries citing papers authored by Ja‐Shen Chen
This map shows the geographic impact of Ja‐Shen Chen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Ja‐Shen Chen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Ja‐Shen Chen more than expected).
Fields of papers citing papers by Ja‐Shen Chen
This network shows the impact of papers produced by Ja‐Shen Chen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Ja‐Shen Chen. The network helps show where Ja‐Shen Chen may publish in the future.
Co-authors
The 22 scholars most cited alongside Ja‐Shen Chen, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 69 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Effects of Green Innovation on Environmental and Corporate Performance: A Stakeholder Perspective Hit paper breakdown → | 2015 | 490 |
| 2 | Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing Hit paper breakdown → | 2021 | 305 |
| 3 | 2009 | 275 | |
| 4 | 2011 | 226 | |
| 5 | How does digital technology usage benefit firm performance? Digital transformation strategy and organisational innovation as mediators Hit paper breakdown → | 2021 | 208 |
| 6 | 2011 | 195 | |
| 7 | “Why Do We Buy Green Products?” An Extended Theory of the Planned Behavior Model for Green Product Purchase Behavior Hit paper breakdown → | 2022 | 172 |
| 8 | 2010 | 165 | |
| 9 | 2013 | 136 | |
| 10 | 2005 | 131 | |
| 11 | 2017 | 114 | |
| 12 | 2021 | 112 | |
| 13 | 2010 | 111 | |
| 14 | 2013 | 92 | |
| 15 | 2004 | 87 | |
| 16 | 2005 | 82 | |
| 17 | 2014 | 60 | |
| 18 | 1998 | 57 | |
| 19 | 2014 | 55 | |
| 20 | 2020 | 39 |
About Ja‐Shen Chen
Ja‐Shen Chen is a scholar working on Information Systems and Management, Organizational Behavior and Human Resource Management, Marketing, Strategy and Management and Sociology and Political Science, having authored 69 papers that have together received 3.8k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (34 papers), Technology Adoption and User Behaviour (32 papers), Digital Marketing and Social Media (23 papers), Service and Product Innovation (10 papers), Innovation and Knowledge Management (10 papers), Consumer Retail Behavior Studies (8 papers), Consumer Behavior in Brand Consumption and Identification (8 papers) and Business Strategy and Innovation (6 papers). The work is most often cited by research in Marketing (1.6k citations), Information Systems and Management (755 citations), Strategy and Management (1.3k citations), Business and International Management (169 citations) and Organizational Behavior and Human Resource Management (761 citations). Ja‐Shen Chen has collaborated with scholars based in Taiwan, United States and China. Frequent co-authors include Hung‐Tai Tsou, Russell K.H. Ching, Hua-Hung Weng, Bou‐Wen Lin, Margaret Meiling Luo, Colin C.J. Cheng, Cindy Yunhsin Chou, Sophea Chea, Sunderesh S. Heragu and Don V. Kerr. Their work appears in journals such as Journal of the Association for Information Systems, Sustainability, Service Industries Journal, Technology Analysis and Strategic Management and International Journal of Consumer Studies.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.