Robert E. Krapfel
About
Robert E. Krapfel has authored 24 papers that have received a total of 1.1k indexed citations.
This includes 12 papers in Organizational Behavior and Human Resource Management, 8 papers in Strategy and Management and 7 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (12 papers), Quality and Supply Management (3 papers) and Innovation and Knowledge Management (3 papers). Robert E. Krapfel is often cited by papers focused on Customer Service Quality and Loyalty (12 papers), Quality and Supply Management (3 papers) and Innovation and Knowledge Management (3 papers) and collaborates with scholars based in United States. Robert E. Krapfel's co-authors include John T. Mentzer, Douglas W. LaBahn, Abdul Ali, Robert E. Spekman and Ritu Lohtia and has published in prestigious journals such as Journal of Marketing, Journal of Business Research and Journal of the Academy of Marketing Science.
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