Michael D. Clemes
Impact in
-
- Customer Service Quality and Loyalty
- Marketing top 0.5%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Consumer Behavior and Marketing Influence
Papers in
-
- Customer Service Quality and Loyalty 20
- Marketing 17
- Consumer Retail Behavior Studies 11
- Consumer Behavior in Brand Consumption and Identification 5
- Co-authors
- Christopher Gan (11 shared papers)David Dean (6 shared papers)Raditha Dwi Vata Hapsari (3 shared papers)Min Ren (1 shared paper)Azmat Gani (11 shared papers)Gregory J. Brush (3 shared papers)Dongmei Zhang (1 shared paper)David A. Cohen (2 shared papers)
- Journals
- Asia Pacific Journal of Marketing and Logistics (4 papers)Journal of Marketing for HIGHER EDUCATION (2 papers)International Journal of Quality and Service Sciences (1 paper)Economic Modelling (1 paper)Journal of Retailing and Consumer Services (1 paper)
- Partner nations
- New ZealandUnited StatesOman
In The Last Decade
Michael D. Clemes
40 papers receiving 1.8k citations
Michael D. Clemes's Hit Papers
Peers
Comparison fields: 5 of 103
- Organizational Behavior and Human Resource Management 1.1k
- Marketing 976
- Information Systems and Management 353
- Tourism, Leisure and Hospitality Management 29
- Sociology and Political Science 797
Countries citing papers authored by Michael D. Clemes
This map shows the geographic impact of Michael D. Clemes's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Michael D. Clemes with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Michael D. Clemes more than expected).
Fields of papers citing papers by Michael D. Clemes
This network shows the impact of papers produced by Michael D. Clemes. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Michael D. Clemes. The network helps show where Michael D. Clemes may publish in the future.
Co-authors
The 19 scholars most cited alongside Michael D. Clemes, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 43 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty Hit paper breakdown → | 2017 | 279 |
| 2 | 2010 | 194 | |
| 3 | 2008 | 191 | |
| 4 | 2013 | 176 | |
| 5 | 2011 | 136 | |
| 6 | 2016 | 129 | |
| 7 | 2010 | 107 | |
| 8 | An empirical analysis of customer satisfaction in international air travel | 2017 | 84 |
| 9 | 2013 | 64 | |
| 10 | 2013 | 56 | |
| 11 | 2013 | 52 | |
| 12 | Customer Switching Behaviour in the New Zealand Banking Industry | 2008 | 44 |
| 13 | 2017 | 44 | |
| 14 | 2000 | 39 | |
| 15 | 2001 | 36 | |
| 16 | 2013 | 32 | |
| 17 | A survey of customer retention in the New Zealand banking industry | 2012 | 31 |
| 18 | 2001 | 29 | |
| 19 | 2018 | 24 | |
| 20 | 2018 | 23 |
About Michael D. Clemes
Michael D. Clemes is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, General Economics, Econometrics and Finance and Economics and Econometrics, having authored 43 papers that have together received 1.9k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (20 papers), Consumer Retail Behavior Studies (11 papers), Digital Marketing and Social Media (10 papers), Technology Adoption and User Behaviour (8 papers), Fiscal Policy and Economic Growth (6 papers), Global trade and economics (5 papers), Consumer Behavior in Brand Consumption and Identification (5 papers) and Economic Growth and Productivity (5 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (1.1k citations), Marketing (976 citations), Information Systems and Management (353 citations), Tourism, Leisure and Hospitality Management (29 citations) and Sociology and Political Science (797 citations). Michael D. Clemes has collaborated with scholars based in New Zealand, United States and Oman. Frequent co-authors include Christopher Gan, David Dean, Raditha Dwi Vata Hapsari, Min Ren, Azmat Gani, Gregory J. Brush, Dongmei Zhang, David A. Cohen, Lucie K. Ozanne and Yan Wang. Their work appears in journals such as Asia Pacific Journal of Marketing and Logistics, Journal of Marketing for HIGHER EDUCATION, International Journal of Quality and Service Sciences, Economic Modelling and Journal of Retailing and Consumer Services.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.