Catherine Prentice
Impact in
- Marketing top 0.2%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
-
- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
Papers in
- Marketing 69
- Consumer Behavior in Brand Consumption and Identification 33
- Consumer Retail Behavior Studies 30
-
- Customer Service Quality and Loyalty 45
- Job Satisfaction and Organizational Behavior 21
- Co-authors
- Xuequn Wang (13 shared papers)Evan J. Douglas (2 shared papers)Mai Nguyen (7 shared papers)Aaron Hsiao (9 shared papers)Sera Vada (5 shared papers)Sandra María Correia Loureiro (5 shared papers)IpKin Anthony Wong (8 shared papers)Brian Edward Melville King (9 shared papers)
- Journals
- Journal of Retailing and Consumer Services (27 papers)International Journal of Tourism Research (9 papers)Journal of Hospitality Marketing & Management (8 papers)International Journal of Contemporary Hospitality Management (7 papers)International Journal of Hospitality Management (7 papers)
In The Last Decade
Catherine Prentice
137 papers receiving 5.9k citations
Catherine Prentice's Hit Papers
Peers
Comparison fields: 5 of 129
- Marketing 2.2k
- Organizational Behavior and Human Resource Management 1.9k
- Information Systems and Management 716
- Tourism, Leisure and Hospitality Management 126
- Sociology and Political Science 2.8k
Countries citing papers authored by Catherine Prentice
This map shows the geographic impact of Catherine Prentice's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Catherine Prentice with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Catherine Prentice more than expected).
Fields of papers citing papers by Catherine Prentice
This network shows the impact of papers produced by Catherine Prentice. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Catherine Prentice. The network helps show where Catherine Prentice may publish in the future.
Co-authors
The 25 scholars most cited alongside Catherine Prentice, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 161 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | Using fuzzy-set qualitative comparative analysis for a finer-grained understanding of entrepreneurship Hit paper breakdown → | 2019 | 411 |
| 2 | The influence of tourism experience and well-being on place attachment Hit paper breakdown → | 2018 | 311 |
| 3 | Engaging and retaining customers with AI and employee service Hit paper breakdown → | 2020 | 282 |
| 4 | The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty Hit paper breakdown → | 2020 | 262 |
| 5 | Emotional intelligence or artificial intelligence– an employee perspective Hit paper breakdown → | 2019 | 254 |
| 6 | Linking AI quality performance and customer engagement: The moderating effect of AI preference Hit paper breakdown → | 2020 | 231 |
| 7 | 2019 | 226 | |
| 8 | Positive psychology and tourist well-being: A systematic literature review Hit paper breakdown → | 2020 | 205 |
| 9 | 2019 | 200 | |
| 10 | 2020 | 191 | |
| 11 | 2020 | 181 | |
| 12 | 2019 | 152 | |
| 13 | 2018 | 140 | |
| 14 | 2014 | 140 | |
| 15 | 2013 | 135 | |
| 16 | 2018 | 127 | |
| 17 | 2014 | 102 | |
| 18 | 2017 | 85 | |
| 19 | Artificial intelligence as a boundary-crossing object for employee engagement and performance Hit paper breakdown → | 2023 | 83 |
| 20 | 2018 | 81 |
About Catherine Prentice
Catherine Prentice is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Social Psychology and Clinical Psychology, having authored 161 papers that have together received 6.1k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (45 papers), Digital Marketing and Social Media (39 papers), Consumer Behavior in Brand Consumption and Identification (33 papers), Consumer Retail Behavior Studies (30 papers), Job Satisfaction and Organizational Behavior (21 papers), Emotional Intelligence and Performance (16 papers), Diverse Aspects of Tourism Research (16 papers) and AI in Service Interactions (14 papers). The work is most often cited by research in Marketing (2.2k citations), Organizational Behavior and Human Resource Management (1.9k citations), Information Systems and Management (716 citations), Tourism, Leisure and Hospitality Management (126 citations) and Sociology and Political Science (2.8k citations). Catherine Prentice has collaborated with scholars based in Australia, Macao and China. Frequent co-authors include Xuequn Wang, Evan J. Douglas, Mai Nguyen, Aaron Hsiao, Sera Vada, Sandra María Correia Loureiro, IpKin Anthony Wong, Brian Edward Melville King, Dean A. Shepherd and Scott K. Weaven. Their work appears in journals such as Journal of Retailing and Consumer Services, International Journal of Tourism Research, Journal of Hospitality Marketing & Management, International Journal of Contemporary Hospitality Management and International Journal of Hospitality Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.