Bill Chitty
Impact in
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- Customer Service Quality and Loyalty
- Marketing top 10%
- Consumer Behavior in Brand Consumption and Identification
- Consumer Perception and Purchasing Behavior
Papers in
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- Marketing and Advertising Strategies 2
- Consumer Behavior and Marketing Influence 1
- Consumer Perception and Purchasing Behavior 1
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- Customer Service Quality and Loyalty 2
- Co-authors
- Steven Ward (2 shared papers)Steven Peter D'Alessandro (1 shared paper)Geoffrey N. Soutar (1 shared paper)Michael R. Solomon (1 shared paper)Greg W. Marshall (1 shared paper)J. Craig Andrews (1 shared paper)Terence A. Shimp (1 shared paper)Edwina Luck (1 shared paper)
- Journals
- Journal of Marketing Communications (1 paper)Psychology and Marketing (1 paper)Marketing Intelligence & Planning (1 paper)UWA Profiles and Research Repository (University of Western Australia) (1 paper)
- Partner nations
- Australia
In The Last Decade
Bill Chitty
5 papers receiving 263 citations
Peers
Comparison fields: 5 of 35
- Organizational Behavior and Human Resource Management 111
- Marketing 71
- Sociology and Political Science 117
- Gender Studies 26
- Tourism, Leisure and Hospitality Management 2
Countries citing papers authored by Bill Chitty
This map shows the geographic impact of Bill Chitty's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Bill Chitty with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Bill Chitty more than expected).
Fields of papers citing papers by Bill Chitty
This network shows the impact of papers produced by Bill Chitty. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Bill Chitty. The network helps show where Bill Chitty may publish in the future.
Co-authors
The 9 scholars most cited alongside Bill Chitty, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2007 | 147 | |
| 2 | 2005 | 66 | |
| 3 | 2011 | 66 | |
| 4 | Is The European Customer Satisfaction Index Model Applicable to Tertiary Education | 2004 | 19 |
| 5 | Real Marketing: The People, The Choices | 2012 | 2 |
| 6 | Integrated Marketing Communications.[ 6th ed.] | 2021 | 0 |
About Bill Chitty
Bill Chitty is a scholar working on Marketing, Organizational Behavior and Human Resource Management, Gender Studies, Sociology and Political Science and Nuclear Energy and Engineering, having authored 6 papers that have together received 300 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (2 papers), Marketing and Advertising Strategies (2 papers), Consumer Behavior and Marketing Influence (1 paper), Privacy, Security, and Data Protection (1 paper), Consumer Perception and Purchasing Behavior (1 paper) and Media, Gender, and Advertising (1 paper). The work is most often cited by research in Organizational Behavior and Human Resource Management (111 citations), Marketing (71 citations), Sociology and Political Science (117 citations), Gender Studies (26 citations) and Tourism, Leisure and Hospitality Management (2 citations). Bill Chitty has collaborated with scholars based in Australia. Frequent co-authors include Steven Ward, Steven Peter D'Alessandro, Geoffrey N. Soutar, Michael R. Solomon, Greg W. Marshall, J. Craig Andrews, Terence A. Shimp, Edwina Luck and Elnora W. Stuart. Their work appears in journals such as Journal of Marketing Communications, Psychology and Marketing, Marketing Intelligence & Planning and UWA Profiles and Research Repository (University of Western Australia).
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.