Journal of Services Marketing

1.7k papers and 76.3k indexed citations i.

About

The 1.7k papers published in Journal of Services Marketing in the last decades have received a total of 76.3k indexed citations. Papers published in Journal of Services Marketing usually cover Organizational Behavior and Human Resource Management (1.2k papers), Marketing (1.1k papers) and Sociology and Political Science (596 papers) specifically the topics of Customer Service Quality and Loyalty (1.1k papers), Consumer Behavior in Brand Consumption and Identification (490 papers) and Consumer Retail Behavior Studies (443 papers). The most active scholars publishing in Journal of Services Marketing are Anna S. Mattila, Piyush Sharma, Paul G. Patterson, Aron O’Cass and Janet R. McColl‐Kennedy.

In The Last Decade

Fields of papers published in Journal of Services Marketing

Since Specialization
EngineeringComputer SciencePhysics and AstronomyMathematicsEarth and Planetary SciencesEnergyEnvironmental ScienceMaterials ScienceChemical EngineeringChemistryAgricultural and Biological SciencesVeterinaryDecision SciencesArts and HumanitiesBusiness, Management and AccountingSocial SciencesPsychologyEconomics, Econometrics and FinanceHealth ProfessionsDentistryMedicineBiochemistry, Genetics and Molecular BiologyNeuroscienceNursingImmunology and MicrobiologyPharmacology, Toxicology and Pharmaceutics

This network shows the specialization of papers published in Journal of Services Marketing. Nodes represent fields, and links connect fields that are likely to share authors.

Countries where authors publish in Journal of Services Marketing

Since Specialization
Total citations of papers

This map shows the geographic distribution of research published in Journal of Services Marketing. It shows the number of citations received by papers published by authors working in each country. You can also color the map by specialization and compare the number of papers published in Journal of Services Marketing with the expected number of papers based on a country's size and research output (numbers larger than one mean the country's share of papers is larger than expected).

Rankless by CCL
2025