Yeming Gong

5.5k citations
159 papers · 4.1k · 3 hit papers · h-index 36

Impact in

Papers in

Yeming Gong

155 papers receiving 4.0k citations

Yeming Gong's Hit Papers

Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty 2023 · 150 citations
1500+2+4Years since publication50100150200

Peers

Yeming Gong
Comparison fields: 5 of 115
  • Industrial and Manufacturing Engineering 1.2k
  • Management Information Systems 922
  • Marketing 848
  • Strategy and Management 1.2k
  • Information Systems and Management 403
Replace Frank Teuteberg with:
Frank Teuteberg Germany
Mihalis Giannakis France
Ajay Kumar France
Tuure Tuunanen Finland
Muhammad Mustafa Kamal United Kingdom
Sachin Modgil India
Manu Sharma India
Lincoln C. Wood New Zealand
V. G. Venkatesh France
Yeming Gong relative to Frank Teuteberg Germany Frank Teuteberg's profile →
Citations per field
00.5×1.5×
Frank Teuteberg · 1×
Citations per year

Countries citing papers authored by Yeming Gong

Since Specialization
Citations

This map shows the geographic impact of Yeming Gong's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Yeming Gong with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Yeming Gong more than expected).

Fields of papers citing papers by Yeming Gong

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Yeming Gong. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Yeming Gong. The network helps show where Yeming Gong may publish in the future.

Co-authors

The 25 scholars most cited alongside Yeming Gong, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.

Border = papers with Yeming Gong Line = papers co-authored together Yeming Gong links everyone, so they are left out of the graph.

All Works

20 of 20 papers shown

Showing the 20 most-cited of 159 papers — load more, or switch the sort, to bring in the rest.

#Work
1
Can AI artifacts influence human cognition? The effects of artificial autonomy in intelligent personal assistants
Hit paper breakdown →
2020233
2 2018208
3
Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty
Hit paper breakdown →
2023150
4
Classifying and measuring the service quality of AI chatbot in frontline service
Hit paper breakdown →
2022145
5 2019127
6 2017125
7 2017119
8 2017105
9 2019104
10 201794
11 201690
12 202189
13 202186
14 202082
15 200877
16 202075
17 201174
18 202269
19 202066
20 202061

About Yeming Gong

Yeming Gong is a scholar working on Industrial and Manufacturing Engineering, Management Information Systems, Strategy and Management, Marketing and Management Science and Operations Research, having authored 159 papers that have together received 4.1k indexed citations. Recurring topics across this work include Advanced Manufacturing and Logistics Optimization (46 papers), Supply Chain and Inventory Management (35 papers), Sustainable Supply Chain Management (26 papers), Transportation and Mobility Innovations (19 papers), Optimization and Packing Problems (18 papers), Scheduling and Optimization Algorithms (15 papers), Optimization and Search Problems (14 papers) and Digital Marketing and Social Media (13 papers). The work is most often cited by research in Industrial and Manufacturing Engineering (1.2k citations), Management Information Systems (922 citations), Marketing (848 citations), Strategy and Management (1.2k citations) and Information Systems and Management (403 citations). Yeming Gong has collaborated with scholars based in France, China and Netherlands. Frequent co-authors include Xianhao Xu, Yaobin Lu, René de Koster, Qian Chen, Bipan Zou, Xianpei Hong, Mingzhou Jin, Wanying Chen, Qingguo Bai and Zhaofu Hong. Their work appears in journals such as International Journal of Production Research, International Journal of Production Economics, European Journal of Operational Research, Transportation Research Part E Logistics and Transportation Review and Journal of the Operational Research Society.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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