Yaobin Lu

15.8k citations
166 papers · 12.2k · 13 hit papers · h-index 48

Impact in

Papers in

Yaobin Lu

162 papers receiving 11.4k citations

Yaobin Lu's Hit Papers

Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty 2023 · 135 citations
1350+6+12Years since publication4008001.2k

Peers

Yaobin Lu
Comparison fields: 5 of 141
  • Information Systems and Management 6.8k
  • Marketing 3.6k
  • Organizational Behavior and Human Resource Management 3.1k
  • Sociology and Political Science 7.5k
  • Communication 1.1k
Replace Yi‐Shun Wang with:
Yi‐Shun Wang Taiwan
Straub United States
Shirley Taylor Canada
D. Harrison McKnight United States
Anol Bhattacherjee United States
Carlos Flavián Spain
Heikki Karjaluoto Finland
Christy M.K. Cheung Hong Kong
Luis V. Casaló Spain
Patrick Y.K. Chau Hong Kong
Yaobin Lu relative to Yi‐Shun Wang Taiwan Yi‐Shun Wang's profile →
Citations per field
00.5×1.5×1.8×
Yi‐Shun Wang · 1×
Citations per year

Countries citing papers authored by Yaobin Lu

Since Specialization
Citations

This map shows the geographic impact of Yaobin Lu's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Yaobin Lu with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Yaobin Lu more than expected).

Fields of papers citing papers by Yaobin Lu

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Yaobin Lu. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Yaobin Lu. The network helps show where Yaobin Lu may publish in the future.

Co-authors

The 25 scholars most cited alongside Yaobin Lu, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.

Border = papers with Yaobin Lu Line = papers co-authored together Yaobin Lu links everyone, so they are left out of the graph.

All Works

20 of 20 papers shown

Showing the 20 most-cited of 166 papers — load more, or switch the sort, to bring in the rest.

#Work
1
Integrating TTF and UTAUT to explain mobile banking user adoption
Hit paper breakdown →
20101289
2
Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China
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2009832
3
What motivates customers to participate in social commerce? The impact of technological environments and virtual customer experiences
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2014632
4
Dynamics between the trust transfer process and intention to use mobile payment services: A cross-environment perspective
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2011589
5
Mobile payment services adoption across time: An empirical study of the effects of behavioral beliefs, social influences, and personal traits
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2011552
6
Exploring Chinese users’ acceptance of instant messaging using the theory of planned behavior, the technology acceptance model, and the flow theory
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2008516
7
From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers’ purchase intention
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2009497
8
Do you get tired of socializing? An empirical explanation of discontinuous usage behaviour in social network services
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2016482
9 2012344
10 2012309
11 2010295
12
How do product recommendations affect impulse buying? An empirical study on WeChat social commerce
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2018290
13
Customers’ purchase decision-making process in social commerce: A social learning perspective
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2017276
14 2011274
15
Can AI artifacts influence human cognition? The effects of artificial autonomy in intelligent personal assistants
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2020225
16 2012196
17 2015179
18 2016172
19 2009166
20 2009158

About Yaobin Lu

Yaobin Lu is a scholar working on Sociology and Political Science, Information Systems and Management, Organizational Behavior and Human Resource Management, Marketing and Communication, having authored 166 papers that have together received 12.2k indexed citations. Recurring topics across this work include Technology Adoption and User Behaviour (97 papers), Digital Marketing and Social Media (97 papers), Customer Service Quality and Loyalty (55 papers), Knowledge Management and Sharing (21 papers), Consumer Retail Behavior Studies (19 papers), Impact of Technology on Adolescents (16 papers), AI in Service Interactions (11 papers) and Sharing Economy and Platforms (7 papers). The work is most often cited by research in Information Systems and Management (6.8k citations), Marketing (3.6k citations), Organizational Behavior and Human Resource Management (3.1k citations), Sociology and Political Science (7.5k citations) and Communication (1.1k citations). Yaobin Lu has collaborated with scholars based in China, India and United States. Frequent co-authors include Bin Wang, Ling Zhao, Tao Zhou, Sumeet Gupta, Patrick Y.K. Chau, Shuiqing Yang, Yuzhi Cao, Zhaohua Deng, Kwok‐Kee Wei and Jinlong Zhang. Their work appears in journals such as Computers in Human Behavior, International Journal of Mobile Communications, Information & Management, Journal of the Association for Information Systems and Information Technology and People.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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