Sylvie E. Rolland
Impact in
- Marketing top 5%
- Consumer Retail Behavior Studies
- Environmental Sustainability in Business
- Consumer Behavior and Marketing Influence
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- Customer Service Quality and Loyalty
Papers in
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- Customer Service Quality and Loyalty 8
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- Consumer Retail Behavior Studies 2
- Marketing and Advertising Strategies 2
- Co-authors
- Sanja Peković (7 shared papers)Ina Freeman (1 shared paper)Guy Parmentier (3 shared papers)Hubert Gatignon (1 shared paper)Alison Dean (2 shared papers)Pierre Desmet (1 shared paper)
- Journals
- European Journal of Marketing (1 paper)The Journal of High Technology Management Research (1 paper)Journal of Business and Industrial Marketing (1 paper)International Journal of Market Research (1 paper)International Journal of Retail & Distribution Management (1 paper)
- Partner nations
- FranceMontenegroAustralia
In The Last Decade
Sylvie E. Rolland
17 papers receiving 336 citations
Peers
Comparison fields: 5 of 44
- Marketing 126
- Organizational Behavior and Human Resource Management 138
- Strategy and Management 56
- Information Systems and Management 29
- Business and International Management 3
Countries citing papers authored by Sylvie E. Rolland
This map shows the geographic impact of Sylvie E. Rolland's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Sylvie E. Rolland with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Sylvie E. Rolland more than expected).
Fields of papers citing papers by Sylvie E. Rolland
This network shows the impact of papers produced by Sylvie E. Rolland. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Sylvie E. Rolland. The network helps show where Sylvie E. Rolland may publish in the future.
Co-authors
The 6 scholars most cited alongside Sylvie E. Rolland, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2020 | 90 | |
| 2 | 2010 | 78 | |
| 3 | 2016 | 47 | |
| 4 | 2016 | 42 | |
| 5 | 2009 | 26 | |
| 6 | 2009 | 23 | |
| 7 | 2013 | 21 | |
| 8 | 2012 | 8 | |
| 9 | 2009 | 7 | |
| 10 | 2012 | 6 | |
| 11 | 2016 | 5 | |
| 12 | MONDRAGON CORPORATION COOPERATIVES, PEOPLE WORKING TOGETHER | 2006 | 3 |
| 13 | Customer orientation and firm’s business performance : A moderated mediation model of environmental customer innovation and contextual factors | 2016 | 3 |
| 14 | La qualité des sites Web marchands en distribution : proposition d'une échelle de mesure E-Qual | 2003 | 2 |
| 15 | La certification qualité est-elle un facteur de compétitivité pour les entreprises ? Le cas de la norme ISO 9001 | 2006 | 2 |
| 16 | 2011 | 2 | |
| 17 | Applying Service Management Concepts to Enhance the Customer Experience in Retailing | 2014 | 1 |
| 18 | Perceived quality in a multi-channel environment:Impact of website visits on perceived in-storequality | 2006 | 0 |
About Sylvie E. Rolland
Sylvie E. Rolland is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Sociology and Political Science and Information Systems and Management, having authored 18 papers that have together received 366 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (8 papers), Innovation and Knowledge Management (4 papers), Consumer Retail Behavior Studies (2 papers), Digital Marketing and Social Media (2 papers), Digital Games and Media (2 papers), Quality and Management Systems (2 papers), Marketing and Advertising Strategies (2 papers) and Global trade and economics (1 paper). The work is most often cited by research in Marketing (126 citations), Organizational Behavior and Human Resource Management (138 citations), Strategy and Management (56 citations), Information Systems and Management (29 citations) and Business and International Management (3 citations). Sylvie E. Rolland has collaborated with scholars based in France, Montenegro and Australia. Frequent co-authors include Sanja Peković, Ina Freeman, Guy Parmentier, Hubert Gatignon, Alison Dean and Pierre Desmet. Their work appears in journals such as European Journal of Marketing, The Journal of High Technology Management Research, Journal of Business and Industrial Marketing, International Journal of Market Research and International Journal of Retail & Distribution Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.