Markus Fellesson
Impact in
- Transportation top 2%
- Transportation Planning and Optimization
- Urban Transport and Accessibility
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- Customer Service Quality and Loyalty
- Management and Organizational Studies
Papers in
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- Customer Service Quality and Loyalty 11
- Management and Organizational Studies 3
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- Psychology of Social Influence 5
- Emotional Labor in Professions 2
- Co-authors
- Margareta Friman (5 shared papers)Per Skålén (5 shared papers)Martin Fougère (3 shared papers)Nicklas Salomonson (7 shared papers)Amanda Hellström (1 shared paper)Mirjam Ekstedt (1 shared paper)Per Echeverri (1 shared paper)
- Journals
- Journal of Retailing and Consumer Services (2 papers)Scandinavian Journal of Management (2 papers)Research in Transportation Business & Management (1 paper)International Journal of Quality and Service Sciences (1 paper)Transport Reviews (1 paper)
- Partner nations
- Sweden
In The Last Decade
Markus Fellesson
19 papers receiving 587 citations
Peers
Comparison fields: 5 of 77
- Transportation 276
- Organizational Behavior and Human Resource Management 224
- Marketing 181
- Tourism, Leisure and Hospitality Management 13
- Applied Psychology 27
Countries citing papers authored by Markus Fellesson
This map shows the geographic impact of Markus Fellesson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Markus Fellesson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Markus Fellesson more than expected).
Fields of papers citing papers by Markus Fellesson
This network shows the impact of papers produced by Markus Fellesson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Markus Fellesson. The network helps show where Markus Fellesson may publish in the future.
Co-authors
The 7 scholars most cited alongside Markus Fellesson, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2012 | 184 | |
| 2 | 2009 | 137 | |
| 3 | Marketing Discourse: A Critical Perspective | 2007 | 67 |
| 4 | 2006 | 59 | |
| 5 | 2016 | 34 | |
| 6 | 2011 | 33 | |
| 7 | 2020 | 27 | |
| 8 | 2017 | 20 | |
| 9 | 2007 | 17 | |
| 10 | 2014 | 14 | |
| 11 | 2021 | 14 | |
| 12 | 2013 | 13 | |
| 13 | 2011 | 12 | |
| 14 | Organizational Development and Cultural Change: Managing the Unmanageable | 2008 | 3 |
| 15 | 2024 | 3 | |
| 16 | Bringing the Customer into Public Transportat Development : A Pilot Study of Service Quality in Public Transportation in Indonesia | 2006 | 2 |
| 17 | Tricks and tactics against threatening travellers | 2010 | 2 |
| 18 | Market Orientation in Public Transport Dyads | 2013 | 1 |
| 19 | Misbehaving Customers : Are We Creating Frankenstein's Monster in Service Research? | 2011 | 1 |
| 20 | Frontline employees’ expectations about customers : disturbance or co-creators of value? | 2014 | 1 |
About Markus Fellesson
Markus Fellesson is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science, Marketing, Strategy and Management and Management of Technology and Innovation, having authored 20 papers that have together received 644 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (11 papers), Psychology of Social Influence (5 papers), Service and Product Innovation (4 papers), Management and Organizational Studies (3 papers), Emotional Labor in Professions (2 papers), Consumer Retail Behavior Studies (2 papers), Consumer Behavior in Brand Consumption and Identification (2 papers) and Quality Function Deployment in Product Design (1 paper). The work is most often cited by research in Transportation (276 citations), Organizational Behavior and Human Resource Management (224 citations), Marketing (181 citations), Tourism, Leisure and Hospitality Management (13 citations) and Applied Psychology (27 citations). Markus Fellesson has collaborated with scholars based in Sweden. Frequent co-authors include Margareta Friman, Per Skålén, Martin Fougère, Nicklas Salomonson, Amanda Hellström, Mirjam Ekstedt and Per Echeverri. Their work appears in journals such as Journal of Retailing and Consumer Services, Scandinavian Journal of Management, Research in Transportation Business & Management, International Journal of Quality and Service Sciences and Transport Reviews.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.