Mark Durkin
Impact in
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- Technology Adoption and User Behaviour
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- Customer Service Quality and Loyalty
Papers in
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- Customer Service Quality and Loyalty 20
- Family Business Performance and Succession 3
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- Digital Marketing and Social Media 13
- Co-authors
- Pauric McGowan (4 shared papers)Barry Howcroft (6 shared papers)Niall J. McKeown (2 shared papers)Aodheen O’Donnell (5 shared papers)G. Keith Mulholland (2 shared papers)Sarah Cooper (1 shared paper)Gillian Armstrong (3 shared papers)Steve Worthington (2 shared papers)
- Journals
- Service Industries Journal (5 papers)Journal of Marketing Management (2 papers)Journal of Small Business and Enterprise Development (2 papers)International Journal of Retail & Distribution Management (2 papers)Journal of Retailing and Consumer Services (1 paper)
- Partner nations
- United KingdomIrelandAustralia
In The Last Decade
Mark Durkin
37 papers receiving 1.1k citations
Peers
Comparison fields: 5 of 70
- Information Systems and Management 399
- Organizational Behavior and Human Resource Management 504
- Marketing 362
- Management of Technology and Innovation 157
- Business and International Management 36
Countries citing papers authored by Mark Durkin
This map shows the geographic impact of Mark Durkin's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mark Durkin with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mark Durkin more than expected).
Fields of papers citing papers by Mark Durkin
This network shows the impact of papers produced by Mark Durkin. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Mark Durkin. The network helps show where Mark Durkin may publish in the future.
Co-authors
The 16 scholars most cited alongside Mark Durkin, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 38 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2013 | 167 | |
| 2 | 2015 | 98 | |
| 3 | 2000 | 77 | |
| 4 | 2004 | 66 | |
| 5 | 2007 | 59 | |
| 6 | 1999 | 57 | |
| 7 | 2003 | 46 | |
| 8 | 2001 | 45 | |
| 9 | 2000 | 44 | |
| 10 | 2003 | 40 | |
| 11 | 2012 | 39 | |
| 12 | 2007 | 36 | |
| 13 | 2015 | 35 | |
| 14 | 1998 | 34 | |
| 15 | 2003 | 33 | |
| 16 | 2014 | 29 | |
| 17 | 2012 | 27 | |
| 18 | 2005 | 24 | |
| 19 | 2007 | 23 | |
| 20 | 2013 | 20 |
About Mark Durkin
Mark Durkin is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science, Marketing, Information Systems and Management and Strategy and Management, having authored 38 papers that have together received 1.2k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (20 papers), Digital Marketing and Social Media (13 papers), Technology Adoption and User Behaviour (12 papers), Consumer Retail Behavior Studies (7 papers), Consumer Behavior in Brand Consumption and Identification (4 papers), Management and Marketing Education (3 papers), Family Business Performance and Succession (3 papers) and Banking stability, regulation, efficiency (2 papers). The work is most often cited by research in Information Systems and Management (399 citations), Organizational Behavior and Human Resource Management (504 citations), Marketing (362 citations), Management of Technology and Innovation (157 citations) and Business and International Management (36 citations). Mark Durkin has collaborated with scholars based in United Kingdom, Ireland and Australia. Frequent co-authors include Pauric McGowan, Barry Howcroft, Niall J. McKeown, Aodheen O’Donnell, G. Keith Mulholland, Sarah Cooper, Gillian Armstrong, Steve Worthington, Patrick Butler and Darryl Cummins. Their work appears in journals such as Service Industries Journal, Journal of Marketing Management, Journal of Small Business and Enterprise Development, International Journal of Retail & Distribution Management and Journal of Retailing and Consumer Services.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.