Krishna Govender
Impact in
-
- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Marketing top 5%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
Papers in
-
- Customer Service Quality and Loyalty 28
-
- Corporate Identity and Reputation 8
- Co-authors
- Shaun Ramroop (4 shared papers)John Smallwood (1 shared paper)Ziska Fields (1 shared paper)Penny P. Govender (2 shared papers)Srinivasan S. Pillay (1 shared paper)Richard Law (1 shared paper)Vuyo Mavumengwana (1 shared paper)Lawrence Mabasa (1 shared paper)
- Journals
- International Journal of Public Administration (1 paper)South African Geographical Journal (1 paper)Eurasian Economic Review (1 paper)Development Southern Africa (1 paper)Journal of Visualized Experiments (1 paper)
- Partner nations
- South AfricaZimbabweKenya
In The Last Decade
Krishna Govender
82 papers receiving 451 citations
Peers
Comparison fields: 5 of 96
- Organizational Behavior and Human Resource Management 175
- Marketing 114
- Information Systems and Management 65
- Business and International Management 15
- Strategy and Management 94
Countries citing papers authored by Krishna Govender
This map shows the geographic impact of Krishna Govender's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Krishna Govender with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Krishna Govender more than expected).
Fields of papers citing papers by Krishna Govender
This network shows the impact of papers produced by Krishna Govender. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Krishna Govender. The network helps show where Krishna Govender may publish in the future.
Co-authors
The 12 scholars most cited alongside Krishna Govender, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 94 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2015 | 54 | |
| 2 | 2016 | 26 | |
| 3 | 2017 | 23 | |
| 4 | 2014 | 22 | |
| 5 | 2017 | 20 | |
| 6 | 2017 | 20 | |
| 7 | 2015 | 20 | |
| 8 | Service quality, customer satisfaction and loyalty: The perceptions of Ethiopian hotel guests. | 2017 | 18 |
| 9 | 2016 | 15 | |
| 10 | 2017 | 14 | |
| 11 | 2018 | 13 | |
| 12 | 2020 | 12 | |
| 13 | 2018 | 9 | |
| 14 | 2014 | 9 | |
| 15 | 2014 | 9 | |
| 16 | 2014 | 9 | |
| 17 | Hotel Grading, Service Quality, Satisfaction and Loyalty - Proposing a Theoretical Model and Relationship | 2015 | 7 |
| 18 | 2019 | 7 | |
| 19 | 2016 | 7 | |
| 20 | 2022 | 7 |
About Krishna Govender
Krishna Govender is a scholar working on Organizational Behavior and Human Resource Management, Strategy and Management, Marketing, Sociology and Political Science and Economics and Econometrics, having authored 94 papers that have together received 488 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (28 papers), Consumer Retail Behavior Studies (10 papers), Consumer Behavior in Brand Consumption and Identification (10 papers), Technology Adoption and User Behaviour (9 papers), Digital Marketing and Social Media (8 papers), Corporate Identity and Reputation (8 papers), Innovation and Socioeconomic Development (5 papers) and Construction Project Management and Performance (5 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (175 citations), Marketing (114 citations), Information Systems and Management (65 citations), Business and International Management (15 citations) and Strategy and Management (94 citations). Krishna Govender has collaborated with scholars based in South Africa, Zimbabwe and Kenya. Frequent co-authors include Shaun Ramroop, John Smallwood, Ziska Fields, Penny P. Govender, Srinivasan S. Pillay, Richard Law, Vuyo Mavumengwana, Lawrence Mabasa, Lucas Smith and Afsatou Ndama Traoré. Their work appears in journals such as International Journal of Public Administration, South African Geographical Journal, Eurasian Economic Review, Development Southern Africa and Journal of Visualized Experiments.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.