Jan Carlzon
Impact in
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- Customer Service Quality and Loyalty
- Management and Organizational Studies
- Job Satisfaction and Organizational Behavior
- Marketing top 5%
- Consumer Retail Behavior Studies
- Service and Product Innovation
- Consumer Behavior in Brand Consumption and Identification
Papers in
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- Organizational Management and Innovation 1
- Journals
- Dialnet (Universidad de la Rioja) (1 paper)
In The Last Decade
Jan Carlzon
2 papers receiving 369 citations
Jan Carlzon's Hit Papers
Peers
Comparison fields: 5 of 66
- Organizational Behavior and Human Resource Management 308
- Marketing 175
- Tourism, Leisure and Hospitality Management 17
- Management Information Systems 63
- Strategy and Management 95
Countries citing papers authored by Jan Carlzon
This map shows the geographic impact of Jan Carlzon's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jan Carlzon with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jan Carlzon more than expected).
Fields of papers citing papers by Jan Carlzon
This network shows the impact of papers produced by Jan Carlzon. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jan Carlzon. The network helps show where Jan Carlzon may publish in the future.
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All Works
| # | Work | ||
|---|---|---|---|
| 1 | Moments of Truth Hit paper breakdown → | 1987 | 464 |
| 2 | El momento de la verdad | 1991 | 5 |
| 3 | FLIGHT SAFETY COMES FIRST IN A COMPETITIVE ENVIRONMENT | 1987 | 1 |
About Jan Carlzon
Jan Carlzon is a scholar working on Organizational Behavior and Human Resource Management, Infectious Diseases, Organic Chemistry, Surgery and Communication, having authored 3 papers that have together received 470 indexed citations. Recurring topics across this work include Organizational Management and Innovation (1 paper). The work is most often cited by research in Organizational Behavior and Human Resource Management (308 citations), Marketing (175 citations), Tourism, Leisure and Hospitality Management (17 citations), Management Information Systems (63 citations) and Strategy and Management (95 citations). Their work appears in journals such as Dialnet (Universidad de la Rioja).
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.