Birgit Renzl
Impact in
-
- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Communication top 0.5%
- Knowledge Management and Sharing
Papers in
-
- Corporate Governance and Management 16
- Innovation and Knowledge Management 13
- Business Strategy and Innovation 8
-
- Customer Service Quality and Loyalty 9
- Corporate Management and Leadership 5
- Management and Organizational Studies 5
- Co-authors
- Kurt Matzler (27 shared papers)Todd A. Mooradian (3 shared papers)Hans H. Hinterhuber (15 shared papers)Franz Bailom (1 shared paper)Julia Müller (2 shared papers)Julia Mueller (3 shared papers)Georg von Krogh (2 shared papers)Rita Faullant (2 shared papers)
- Journals
- Total Quality Management & Business Excellence (2 papers)Management Learning (2 papers)Journal of Economic Psychology (1 paper)Industrial Marketing Management (1 paper)VOLUNTAS International Journal of Voluntary and Nonprofit Organizations (1 paper)
- Partner nations
- AustriaGermanySwitzerland
In The Last Decade
Birgit Renzl
54 papers receiving 2.8k citations
Birgit Renzl's Hit Papers
Peers
Comparison fields: 5 of 115
- Organizational Behavior and Human Resource Management 1.3k
- Communication 887
- Information Systems and Management 460
- Marketing 588
- Tourism, Leisure and Hospitality Management 79
Countries citing papers authored by Birgit Renzl
This map shows the geographic impact of Birgit Renzl's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Birgit Renzl with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Birgit Renzl more than expected).
Fields of papers citing papers by Birgit Renzl
This network shows the impact of papers produced by Birgit Renzl. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Birgit Renzl. The network helps show where Birgit Renzl may publish in the future.
Co-authors
The 25 scholars most cited alongside Birgit Renzl, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 66 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis Hit paper breakdown → | 2003 | 629 |
| 2 | 2006 | 415 | |
| 3 | 2006 | 409 | |
| 4 | 2007 | 301 | |
| 5 | 2006 | 220 | |
| 6 | 2011 | 168 | |
| 7 | 2006 | 153 | |
| 8 | 2006 | 137 | |
| 9 | 2008 | 93 | |
| 10 | 2006 | 88 | |
| 11 | 2007 | 70 | |
| 12 | 2007 | 56 | |
| 13 | 2018 | 50 | |
| 14 | The Relationship Between Personality Traits (Extraversion And Neuroticism), Emotions and Customer Self-Satisfaction | 2017 | 35 |
| 15 | 2018 | 28 | |
| 16 | 2005 | 21 | |
| 17 | 2007 | 20 | |
| 18 | Effective Knowledge Management in Knowledge-Intensive Organizations | 2004 | 18 |
| 19 | Communal resources in open source software development | 2008 | 17 |
| 20 | 2019 | 16 |
About Birgit Renzl
Birgit Renzl is a scholar working on Strategy and Management, Organizational Behavior and Human Resource Management, Communication, Sociology and Political Science and Marketing, having authored 66 papers that have together received 3.1k indexed citations. Recurring topics across this work include Corporate Governance and Management (16 papers), Knowledge Management and Sharing (14 papers), Innovation and Knowledge Management (13 papers), Customer Service Quality and Loyalty (9 papers), Business Strategy and Innovation (8 papers), Consumer Behavior in Brand Consumption and Identification (6 papers), Corporate Management and Leadership (5 papers) and Management and Organizational Studies (5 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (1.3k citations), Communication (887 citations), Information Systems and Management (460 citations), Marketing (588 citations) and Tourism, Leisure and Hospitality Management (79 citations). Birgit Renzl has collaborated with scholars based in Austria, Germany and Switzerland. Frequent co-authors include Kurt Matzler, Todd A. Mooradian, Hans H. Hinterhuber, Franz Bailom, Julia Müller, Julia Mueller, Georg von Krogh, Rita Faullant, Johann Füller and Matthias Georg Will. Their work appears in journals such as Total Quality Management & Business Excellence, Management Learning, Journal of Economic Psychology, Industrial Marketing Management and VOLUNTAS International Journal of Voluntary and Nonprofit Organizations.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.