International Journal of Electronic Customer Relationship Management

235 papers and 1.1k indexed citations i.

About

The 235 papers published in International Journal of Electronic Customer Relationship Management in the last decades have received a total of 1.1k indexed citations. Papers published in International Journal of Electronic Customer Relationship Management usually cover Organizational Behavior and Human Resource Management (117 papers), Information Systems and Management (93 papers) and Marketing (79 papers) specifically the topics of Customer Service Quality and Loyalty (113 papers), Technology Adoption and User Behaviour (91 papers) and Digital Marketing and Social Media (64 papers). The most active scholars publishing in International Journal of Electronic Customer Relationship Management are Arsalan Najmi, Abbas Keramati, Syed Ali Raza, Jayanthi Ranjan and Pankaj M. Madhani.

In The Last Decade

Rankless by CCL
2025