Customer participation in service production and delivery.
Impact in
- Marketing 358
Classified as
- Journal
- Journal of Retailing
In The Last Decade
doi.org/w2884865 →Countries where authors are citing Customer participation in service production and delivery.
This map shows the geographic impact of Customer participation in service production and delivery.. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Customer participation in service production and delivery. with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Customer participation in service production and delivery. more than expected).
Fields of papers citing Customer participation in service production and delivery.
This network shows the impact of Customer participation in service production and delivery.. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the Customer participation in service production and delivery..
About Customer participation in service production and delivery.
This paper, published in 1990, received 542 indexed citations . Written by Scott W. Kelley, James H. Donnelly and Steven J. Skinner covering the research area of Management Information Systems and Marketing. It is primarily cited by scholars working on Organizational Behavior and Human Resource Management (418 citations), Marketing (358 citations), Sociology and Political Science (186 citations), Information Systems and Management (95 citations) and Strategy and Management (81 citations). Published in Journal of Retailing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.
This paper is also available at doi.org/w2884865.