William L. James

42 papers and 548 indexed citations i.

William L. James has authored 42 papers that have received a total of 548 indexed citations. This includes 12 papers in Organizational Behavior and Human Resource Management, 8 papers in Strategy and Management and 8 papers in Management Information Systems. The topics of these papers are Customer Service Quality and Loyalty (11 papers), Quality and Supply Management (6 papers) and Consumer Behavior in Brand Consumption and Identification (3 papers). William L. James is often cited by papers focused on Customer Service Quality and Loyalty (11 papers), Quality and Supply Management (6 papers) and Consumer Behavior in Brand Consumption and Identification (3 papers) and collaborates with scholars based in United States, Canada and The Netherlands. William L. James's co-authors include Kenneth J. Hatten, John S. Hill, Mohamed Abdel‐Ghany, Myron D. Fottler and Howard L. Smith and has published in prestigious journals such as Strategic Management Journal, Journal of Marketing Research and Journal of Business Research.