Tony Conway

15 papers and 380 indexed citations i.

Tony Conway has authored 15 papers that have received a total of 380 indexed citations. This includes 9 papers in Organizational Behavior and Human Resource Management, 5 papers in Sociology and Political Science and 5 papers in General Health Professions. The topics of these papers are Customer Service Quality and Loyalty (7 papers), Service and Product Innovation (2 papers) and Digital Marketing and Social Media (2 papers). Tony Conway is often cited by papers focused on Customer Service Quality and Loyalty (7 papers), Service and Product Innovation (2 papers) and Digital Marketing and Social Media (2 papers) and collaborates with scholars based in United Kingdom, Russia and Germany. Tony Conway's co-authors include Stephen Willcocks, Jeryl Whitelock, Jonathan S. Swift, Stephen A. MacKay and David Yorke and has published in prestigious journals such as European Journal of Marketing, International Journal of Public Sector Management and Journal of Marketing Communications.