Malte Dous
Impact in
- Communication top 5%
- Knowledge Management and Sharing
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- Customer Service Quality and Loyalty
Papers in
-
- Innovation and Knowledge Management 3
- Corporate Governance and Management 2
- Competitive and Knowledge Intelligence 1
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- Customer Service Quality and Loyalty 4
- Co-authors
- Lutz Maria Kolbe (6 shared papers)Walter Brenner (7 shared papers)Sven Constantin Voelpel (4 shared papers)Thomas H. Davenport (1 shared paper)
- Journals
- European Management Journal (2 papers)Academy of Management Perspectives (2 papers)Journal of the Association for Information Systems (1 paper)Long Range Planning (1 paper)WORLD SCIENTIFIC eBooks (1 paper)
- Partner nations
- SwitzerlandGermanyCambodia
In The Last Decade
Malte Dous
9 papers receiving 299 citations
Peers
Comparison fields: 5 of 35
- Communication 126
- Organizational Behavior and Human Resource Management 141
- Information Systems and Management 81
- Strategy and Management 152
- Marketing 67
Countries citing papers authored by Malte Dous
This map shows the geographic impact of Malte Dous's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Malte Dous with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Malte Dous more than expected).
Fields of papers citing papers by Malte Dous
This network shows the impact of papers produced by Malte Dous. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Malte Dous. The network helps show where Malte Dous may publish in the future.
Co-authors
The 4 scholars most cited alongside Malte Dous, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2005 | 124 | |
| 2 | 2005 | 101 | |
| 3 | Knowledge Management Capabilities in CRM: Making Knowledge For, From, and About Customers Work | 2005 | 51 |
| 4 | 2007 | 22 | |
| 5 | Advancing CRM Initiatives with:Knowledge Management | 2006 | 21 |
| 6 | Customer Relationship Management Survey - Status Quo and Future Challenges | 2005 | 13 |
| 7 | 2004 | 11 | |
| 8 | 2007 | 2 | |
| 9 | 2006 | 2 | |
| 10 | Geschäftsmodelle für die Umsetzung von Quality-of-Service im Breitband-Internet. | 2008 | 0 |
About Malte Dous
Malte Dous is a scholar working on Strategy and Management, Organizational Behavior and Human Resource Management, Communication, Information Systems and Management and Management of Technology and Innovation, having authored 10 papers that have together received 347 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (4 papers), Innovation and Knowledge Management (3 papers), Knowledge Management and Sharing (3 papers), Corporate Governance and Management (2 papers), Technology Adoption and User Behaviour (2 papers), Competitive and Knowledge Intelligence (1 paper), Service-Oriented Architecture and Web Services (1 paper) and Network Traffic and Congestion Control (1 paper). The work is most often cited by research in Communication (126 citations), Organizational Behavior and Human Resource Management (141 citations), Information Systems and Management (81 citations), Strategy and Management (152 citations) and Marketing (67 citations). Malte Dous has collaborated with scholars based in Switzerland, Germany and Cambodia. Frequent co-authors include Lutz Maria Kolbe, Walter Brenner, Sven Constantin Voelpel and Thomas H. Davenport. Their work appears in journals such as European Management Journal, Academy of Management Perspectives, Journal of the Association for Information Systems, Long Range Planning and WORLD SCIENTIFIC eBooks.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.