Bob E. Hayes
Impact in
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- Occupational Health and Safety Research
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- Risk and Safety Analysis
Papers in
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- Customer Service Quality and Loyalty 3
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- Occupational Health and Safety Research 3
- Co-authors
- Dennis E. Keefe (1 shared paper)Barbara R. Sarason (1 shared paper)Edward N. Shearin (1 shared paper)Irwin G. Sarason (1 shared paper)Eric R. Ziegel (1 shared paper)Molly T. Laflin (1 shared paper)David L. Weis (1 shared paper)Carlla S. Smith (1 shared paper)
- Journals
- Journal of Safety Research (2 papers)Journal of Personality and Social Psychology (1 paper)Technometrics (1 paper)Quality Engineering (1 paper)Journal of Prevention & Intervention in the Community (1 paper)
- Partner nations
- United States
In The Last Decade
Bob E. Hayes
12 papers receiving 762 citations
Peers
Comparison fields: 5 of 109
- Radiological and Ultrasound Technology 267
- Statistics, Probability and Uncertainty 186
- Medical Laboratory Technology 35
- Organizational Behavior and Human Resource Management 224
- Chemical Health and Safety 11
Countries citing papers authored by Bob E. Hayes
This map shows the geographic impact of Bob E. Hayes's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Bob E. Hayes with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Bob E. Hayes more than expected).
Fields of papers citing papers by Bob E. Hayes
This network shows the impact of papers produced by Bob E. Hayes. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Bob E. Hayes. The network helps show where Bob E. Hayes may publish in the future.
Co-authors
The 11 scholars most cited alongside Bob E. Hayes, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 1998 | 309 | |
| 2 | 1986 | 181 | |
| 3 | Measuring customer satisfaction : survey design, use, and statistical analysis methods | 1997 | 130 |
| 4 | Measuring Customer Satisfaction: Development and Use of Questionnaires | 1992 | 81 |
| 5 | 1995 | 70 | |
| 6 | 1994 | 58 | |
| 7 | Cómo medir la satisfacción del cliente: desarrollo y utilización de cuestionarios | 1995 | 20 |
| 8 | The True Test of Loyalty | 2009 | 16 |
| 9 | 2001 | 13 | |
| 10 | Bring your own device (BYOD) to work trend report | 2013 | 11 |
| 11 | 2010 | 5 | |
| 12 | 2013 | 1 |
About Bob E. Hayes
Bob E. Hayes is a scholar working on Organizational Behavior and Human Resource Management, Radiological and Ultrasound Technology, Social Psychology, General Health Professions and Applied Psychology, having authored 12 papers that have together received 895 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (3 papers), Occupational Health and Safety Research (3 papers), Behavioral Health and Interventions (2 papers), Risk and Safety Analysis (2 papers), Emotional Intelligence and Performance (1 paper), Quality and Supply Management (1 paper), Child and Adolescent Psychosocial and Emotional Development (1 paper) and Patient Satisfaction in Healthcare (1 paper). The work is most often cited by research in Radiological and Ultrasound Technology (267 citations), Statistics, Probability and Uncertainty (186 citations), Medical Laboratory Technology (35 citations), Organizational Behavior and Human Resource Management (224 citations) and Chemical Health and Safety (11 citations). Bob E. Hayes has collaborated with scholars based in United States. Frequent co-authors include Dennis E. Keefe, Barbara R. Sarason, Edward N. Shearin, Irwin G. Sarason, Eric R. Ziegel, Molly T. Laflin, David L. Weis, Carlla S. Smith, Teresa M. Heckert and Gary S. Silverman. Their work appears in journals such as Journal of Safety Research, Journal of Personality and Social Psychology, Technometrics, Quality Engineering and Journal of Prevention & Intervention in the Community.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.