Hua Jiang
Impact in
- Communication top 1%
- Public Relations and Crisis Communication
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- Job Satisfaction and Organizational Behavior
Papers in
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- Public Relations and Crisis Communication 27
- Knowledge Management and Sharing 5
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- Digital Marketing and Social Media 11
- Work-Family Balance Challenges 9
- Emotional Labor in Professions 5
- Co-authors
- Yang Cheng (7 shared papers)Yi Luo (14 shared papers)Hongmei Shen (13 shared papers)Rita Linjuan Men (1 shared paper)Jeongwon Yang (1 shared paper)Keonyoung Park (3 shared papers)Joon Soo Lim (4 shared papers)Bey-Ling Sha (3 shared papers)
- Journals
- Public Relations Review (10 papers)Journal of Public Relations Research (7 papers)International Journal of Strategic Communication (4 papers)International Journal of Business Communication (3 papers)Sustainability (2 papers)
- Partner nations
- United StatesChinaHong Kong
In The Last Decade
Hua Jiang
59 papers receiving 2.0k citations
Hua Jiang's Hit Papers
Peers
Comparison fields: 5 of 97
- Communication 575
- Organizational Behavior and Human Resource Management 497
- Information Systems and Management 308
- Health Informatics 54
- Marketing 285
Countries citing papers authored by Hua Jiang
This map shows the geographic impact of Hua Jiang's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Hua Jiang with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Hua Jiang more than expected).
Fields of papers citing papers by Hua Jiang
This network shows the impact of papers produced by Hua Jiang. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Hua Jiang. The network helps show where Hua Jiang may publish in the future.
Co-authors
The 25 scholars most cited alongside Hua Jiang, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 64 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use Hit paper breakdown → | 2020 | 309 |
| 2 | Customer–brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts Hit paper breakdown → | 2021 | 252 |
| 3 | AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior Hit paper breakdown → | 2022 | 204 |
| 4 | 2015 | 166 | |
| 5 | 2018 | 93 | |
| 6 | 2020 | 78 | |
| 7 | 2020 | 73 | |
| 8 | 2016 | 61 | |
| 9 | 2020 | 56 | |
| 10 | 2019 | 56 | |
| 11 | 2011 | 55 | |
| 12 | Is It Still Just a Women’s Issue? A Study of Work-Life Balance Among Men and Women in Public Relations | 2008 | 42 |
| 13 | 2017 | 40 | |
| 14 | 2020 | 38 | |
| 15 | 2021 | 35 | |
| 16 | 2016 | 34 | |
| 17 | 2014 | 31 | |
| 18 | 2016 | 30 | |
| 19 | 2018 | 27 | |
| 20 | 2017 | 27 |
About Hua Jiang
Hua Jiang is a scholar working on Communication, Sociology and Political Science, Social Psychology, Organizational Behavior and Human Resource Management and Strategy and Management, having authored 64 papers that have together received 2.1k indexed citations. Recurring topics across this work include Public Relations and Crisis Communication (27 papers), Communication in Education and Healthcare (13 papers), Digital Marketing and Social Media (11 papers), Job Satisfaction and Organizational Behavior (10 papers), Work-Family Balance Challenges (9 papers), Knowledge Management and Sharing (5 papers), Corporate Identity and Reputation (5 papers) and Emotional Labor in Professions (5 papers). The work is most often cited by research in Communication (575 citations), Organizational Behavior and Human Resource Management (497 citations), Information Systems and Management (308 citations), Health Informatics (54 citations) and Marketing (285 citations). Hua Jiang has collaborated with scholars based in United States, China and Hong Kong. Frequent co-authors include Yang Cheng, Yi Luo, Hongmei Shen, Rita Linjuan Men, Jeongwon Yang, Keonyoung Park, Joon Soo Lim, Bey-Ling Sha, Linjuan Rita Men and Marlene S. Neill. Their work appears in journals such as Public Relations Review, Journal of Public Relations Research, International Journal of Strategic Communication, International Journal of Business Communication and Sustainability.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.