Customer perceptions of e‐service quality in online shopping

1.0k indexed citations
published 2005

Impact in

Classified as

Authors
Gwo‐Guang LeeHsiu‐Fen Lin
Journal
International Journal of Retail & Distribution Management

In The Last Decade

doi.org/10.1108/09590550510581485 →

Countries where authors are citing Customer perceptions of e‐service quality in online shopping

Specialization
Citations

This map shows the geographic impact of Customer perceptions of e‐service quality in online shopping. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Customer perceptions of e‐service quality in online shopping with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Customer perceptions of e‐service quality in online shopping more than expected).

Fields of papers citing Customer perceptions of e‐service quality in online shopping

Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of Customer perceptions of e‐service quality in online shopping. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the Customer perceptions of e‐service quality in online shopping.

About Customer perceptions of e‐service quality in online shopping

This paper, published in 2005, received 1.0k indexed citations . Written by Gwo‐Guang Lee and Hsiu‐Fen Lin covering the research area of Information Systems and Management, Organizational Behavior and Human Resource Management and Sociology and Political Science. It is primarily cited by scholars working on Information Systems and Management (716 citations), Organizational Behavior and Human Resource Management (606 citations), Sociology and Political Science (504 citations), Marketing (496 citations) and Demography (58 citations). Published in International Journal of Retail & Distribution Management.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

This paper is also available at doi.org/10.1108/09590550510581485.

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